Article Written by Stewart Gray - 15/09/2019
It's in our companies blood and culture to seek out companies with large, complex problems and boil them down to manageable tasks. We wanted to share some of our mindsets & practices when it comes to the art of problem-solving.
"It can't be done..."
These are some of the statements I genuinely get out of bed for in the morning! when it comes to software challenges, they come in various shapes, sizes and complexities, and further to this, they will affect businesses in many different ways.
When someone comes to us with a problem, the one thing they really want is a solution. After being driven around the bend by other software companies who cannot offer solutions, we want to be a final stop for companies in need!
At Kaber Helm, the team specialise in programming languages and types of technology as opposed to specific types of systems, e.g. CRMs, payment systems or clocking systems. Instead, our team opts to use their knowledge and experience to create custom systems and built to spec solutions to help aid our clients and give them continual benefits.
James Eating Dinner on Over Time - March 2019
To explain why we work like this, it probably helps to understand a bit of our teams' background. Unlike "normal" software companies that develop a singular product, or develop various systems of the same type, our team uses work experiences gained in manufacturing environments, logistics hubs and even retail centres to put business logic into our business applications. Having a team with varied backgrounds allows us to design and create custom-built software solutions that complement businesses from very different perspectives, giving a more personalised feel to the finished product. Working closely with all levels of the management structure ensures we have all the details and can consider all complexities when we set out to design a concept system for our clients.
For this reason, we tend to attract clients who have very specific needs - and those who have been turned down elsewhere, as mentioned earlier. This is always a very interesting period for our team though, new potential clients mean new problems to solve and new ideas that need to be matured into business-driven solutions. If you have read any of our case studies, you will know we have supported clients in many industries, ranging from retail to pharmaceuticals, telecoms and even design agencies. To support these different business sectors, we need to boil their problems down, as we say taking it back to basics. From this point onward, we methodically treat problems, always addressing these issues and our proposed resolutions within our proposals.
This is where things get dynamic and personal though... Once we have an understanding of the problem or the business requirement, we need to design a system or application to help eliminate their issue. The outcome of this stage is going to be completely dependant on the needs of the business and the nature of their problem. For example, these are a few of the solutions we can/have built and the problems they can solve:
Testing Mobile Inspection Appication Onsite with P2ML
As you might have been able to guess from the limited examples, and the rest of this article, it can be hard to put yourself in the shoes of our clients if none of the listed solutions are appropriate for your business, Custom Solutions are tailored to fit the requirements of the business in question, but this leads on to the reason we love our jobs, and the types of projects we take on as a company.
Lots of people hate the idea of monotony, none more so than intelligent people. Though we may be blowing our own trumpet here, I'd like to think of the Kaber Helm team as an intelligent bunch of engineers. The variety in the problems we help companies resolve keeps us on our toes and up-to-date with advances in technology and thinking practices. To deliver smart solutions that warrant a sigh of relief as they are implemented.... well that is a hard job and the team loves a challenge!
To fully align ourselves with the client - and to assign success measures to the project - we tend to work using the clients KPIs as our driving force, and our KPIs. Using the right set of Key Performance Indicators is vital. If they are all relational - which they should be - root causes of issues will be quickly and easily identifiable, rectifying the problem will then be a more manageable task too! During the success measurement stage, it's also important to open up a forum for development feedback and tweaks at this point, as these are also crucial to the continued success of the solution.
In conclusion, our team tends to work in the gaps for many businesses helping expose hidden pieces of their business, join processes together successfully or to help control and regulate processes altogether. Working with many different sectors allows us to sharpen our minds and skills at every turn and makes for some interesting system developments and applications needing to be created. Through this, we find our enjoyment and the passion that gets the team out of bed every morning and raring to tackle new challenges head-on!
Monday - Thursday: 9am - 5pm
Friday: 9am - 2pm
Saturday - Sunday: Closed