Taking on the Toughest

It's in our companies blood and culture to seek out companies with large, complex problems and boil them down to manageable tasks. We wanted to share some of our mindsets & practices when it comes to the art of problem-solving
I don’t think it can be done… It’s not possible!

These are some of the statements I genuinely get out of bed for in the morning! when it comes to software challenges, they come in various shapes, sizes and complexities, and further to this, they will affect businesses in many different ways.

When someone comes to us with a problem, the one thing they really want is a solution. After being driven around the bend by other software companies who cannot offer solutions, we want to be a final stop for companies in need!

At Kaber Helm, the team specialise in programming languages and types of technology as opposed to specific types of systems, e.g. CRMs, payment systems or clocking systems. Instead, our team opts to use their knowledge and experience to create custom systems and built to spec solutions to help aid our clients and give them continual benefits.

A problem shared is a problem halved

To explain why we work like this, it probably helps to understand a bit of our teams’ background.  Unlike “normal” software companies that develop a singular product, or develop various systems of the same type, our team uses work experiences gained in manufacturing environments, logistics hubs and even retail centres to put business logic into our business applications. Having a team with varied backgrounds allows us to design and create custom-built software solutions that complement businesses from quite different perspectives, giving a more personalised feel to the finished product. Working closely with all levels of the management structure ensures we have all the details and can consider all complexities when we set out to design a concept system for our clients.

 

For this reason, we tend to attract clients who have awfully specific needs – and those who have been turned down elsewhere, as mentioned earlier. This is always a remarkably interesting period for our team though, new potential clients mean new problems to solve and new ideas that need to be matured into business-driven solutions. If you have read any of our case studies, you will know we have supported clients in many industries, ranging from retail to pharmaceuticals, telecoms and even design agencies. To support these different business sectors, we need to boil their problems down, as we say taking it back to basics. From this point onward, we methodically treat problems, always addressing these issues and our proposed resolutions within our proposals.

Creativity is KEY

This is where things get dynamic and personal though… Once we understand the problem or the business requirement, we need to design a system or application to help eliminate their issue. The outcome of this stage is going to be completely dependent on the needs of the business and the nature of their problem. For example, these are a few of the solutions we can/have built and the problems they can solve:

  • Mobile Inspection Applications– One of our clients’ requirements was to reduce the report creation turnaround time as well as reducing the amount of paper used in their inspection process. In turn, this reduced double handling of information drastically! Read how we helped our client reach this goal.
  • Embedded Systems & Firmware– Hailing from the oil industry, another of our clients had a unique requirement to update the software they had commissioned for a device they created for flying out to oil rigs in the North Sea. For this project, we had to work in the base C programming language and automated a plethora of calculations and reporting to support an increased volume of tests in a shorter period.
  • ERP Systems– Businesses who manufacture goods can have complex processes with many dependencies. Upgrading your systems to align physical processes is a crucial part of manufacturing success. If the system in use cause waiting or there are too many clicks needed to complete simple actions, then your system is contributing to your waste.
  • Project Management Solutions– This is one of the software applications I would assume most organisations have tucked away for when they need it, or at least have a supporting process for projects, regrettably this isn’t always the case. Projects must have success measures and milestones to ensure progress, lots of companies get lost in this and waver from the initial project scope due to lack of clear processes or management structure for projects. Read how we helped Dot Telecom overcome this while hitting a few more birds with the same stone.

As you might have been able to guess from the limited examples, and the rest of this article, it can be hard to put ourselves in the shoes of our clients if none of the potential solutions are appropriate for their businesses, Custom Solutions are tailored to fit the requirements of the business in question, but this leads on to the reason we love our jobs, and the types of projects we take on as a company.

Working in the Gaps

Lots of people hate the idea of monotony, none more so than intelligent people. Though we may be blowing our own trumpet here, I’d like to think of the Kaber Helm team as an intelligent bunch of engineers. The variety in the problems we help companies resolve keeps us on our toes and up to date with advances in technology and thinking practices. To deliver smart solutions that warrant a sigh of relief as they are implemented…. well, that is a hard job and the team loves a challenge!

To fully align ourselves with the client – and to assign success measures to the project – we tend to work using the clients KPIs as our driving force, and our KPIs. Using the right set of Key Performance Indicators is vital. If they are all relational – which they should be – root causes of issues will be quickly and easily identifiable, rectifying the problem will then be a more manageable task too! During the success measurement stage, it’s also important to open up a forum for development feedback and tweaks at this point, as these are also crucial to the continued success of the solution.

In conclusion, our team tends to work in the gaps for many businesses helping expose hidden pieces of their business, join processes together successfully or to help control and regulate processes altogether. Working with many different sectors allows us to sharpen our minds and skills at every turn and makes for some interesting system developments and applications needing to be created. Through this, we find our enjoyment and the passion that gets the team out of bed every morning and raring to tackle new challenges head-on!

Leave a comment